*Due to the COVID-19 outbreak, some banks are struggling to cope with the volume of customer service requests, including negotiations, and are responding with extreme delays. While we conduct negotiations in real-time, we need to wait for the bank to confirm refunds. We appreciate your patience as we continue to work with the bank during these hard times.
While there is no guarantee that banks will refund fees, our algorithm works hard to generate the highest chance of success in getting refunds. Upon submitting a negotiation, you will usually hear from us within 2-5 business days, depending on your bank. Bank refund protocols and technical integrations vary by banks, which contributes to the delay.